Dear Customer,

NEC Electronics (Europe) GmbH wishes to improve the handling of repair request for development tools from our customers.

The following questionnaire will help us to get reliable information about the development environment with detailed failure description. Thus in turn improve our service towards customers.

It is divided into different forms:

1. Personal / Company Information
2. Hard- / Software configuration
3. Emulator (ICE) jumper settings
4. Failure description

Please have the corresponding documents (manuals, serial numbers, version numbers) ready, because you will be asked for this details.

Note: Please check your entries of each form carefully before you proceed using the "next step>" button. You cannot change entries of already passed forms afterwards, without filling in the following forms again.

Privacy Notice: Your personal details will be exclusively used to process your request. After you have filled in the forms, a report is generated which will be directly sent to us and initiates the handling procedure for your repair request. The same report included with a reference is sent out to the Email address entered in the first form. If you choose to provide us with your telephone or fax number you agree that we may contact you over the phone or via fax to resolve any issue you may have in case e-mail communication is not appropriate, e.g. because sending you the e-mail has failed or a communication over the phone or fax is more appropriate. Information on your contact person at NEC is optional and serves the purpose of identifying the appropriate person to address you.

Start here for your tool repair request!

Please fill in the forms in English language!